Reference

Terms & Conditions that Keep Your Account Safe

When you open an account with alasbet, these terms form the foundation of how we operate together.

Account opening rulesDeposit and withdrawal termsData and privacy policies
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alasbet Terms & Conditions that Keep Your Account Safe
REACH OUR TEAM

How to Get Help With Your Account Terms

Questions about how terms apply to your account, your withdrawal limits, or account suspension? Our support team is here to clarify.

Live Chat Open the chat window in the lobby footer.
Email Support Send terms-related queries to [email protected]. Include your account number and a clear description.
WhatsApp Text your question to our support line. Terms clarifications and account access requests are…
ACCOUNT SECURITY BASICS

How We Protect Your Data and Account Rights

Your account security starts with our terms. We encrypt all connections to alasbet using industry-standard TLS protocols so your login and payment data are never visible in transit.

Data Encryption

All deposits via DANA, OVO, GoPay and QRIS and your account login use TLS 1.2 encryption.

Privacy by Default

We do not sell your data. Your personal information is shared only with payment processors and, where local law permits…

Account Closure Rights

You can request account closure at any time through support.

Data Access Requests

Use the email support channel to request a copy of your personal data.

Dispute Resolution

If you dispute a transaction or believe a withdrawal was processed incorrectly, contact support with your account number and transaction…

Withdrawal Verification

Before we send funds back to DANA, OVO, GoPay or QRIS, we verify your identity and confirm the withdrawal method…

Questions Players Ask About Our Terms

The questions below cover what you need to know about opening an account, managing your funds, understanding our rules and what happens if you break them. If you don't see your question here, our support team is ready to answer via live chat or email.

Account opening depends on local law where you are. On alasbet, you must be of legal age to enter into binding contracts in your jurisdiction. You'll confirm this during registration. If we discover you registered underage, we close your account immediately and return your funds.

No, the terms when you registered are binding on both of us. If we update our terms, we give you notice via email and your account dashboard. You then have 30 days to accept them or close your account. We won't unilaterally change payment terms or withdrawal timelines without your consent.

Using another person's DANA, OVO, GoPay or QRIS account to deposit violates our terms. If we detect this, we suspend your account pending investigation. If confirmed, we forfeit any balance and may report the activity to relevant authorities. Always deposit from an account registered in your own name.

We retain your personal data for 7 years after account closure to comply with financial and regulatory requirements. After that period, we delete it or anonymize it. You can request deletion sooner if it's not needed for a legal obligation — contact our support email with your account number.

Yes. You can request an account freeze (suspension) without closing it entirely. Once frozen, you cannot log in or make transactions. Freezes can last 30 days, 90 days, or longer, depending on your request. To unfreeze, contact support. This is different from permanent closure and your data remains active.

If your withdrawal to DANA, OVO, GoPay or QRIS didn't arrive or was sent to the wrong account, open a support ticket immediately with your transaction ID and account number. We investigate within 7 days. If the error is ours, we reprocess the withdrawal at no cost to you. Keep your receipt.

No, the terms are the same across all devices and the alasbet app. Whether you log in from your phone in Makassar or your laptop at home, the same rules for deposits, withdrawals, account security and dispute resolution apply. Account behavior may differ by device, but your legal rights under these terms do not.

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